Help center

Let's get you shooting.

Most POLLY issues are fixed by checking access once, then reopening the app.

Camera or microphone is unavailable

Open iOS Settings → Apps → POLLY, then enable Camera and Microphone. Camera is required for photos; Microphone is used only when you record a video.

Photos are not saving to Camera Roll

Open iOS Settings → Apps → POLLY → Photos and allow access. Your in-app roll is separate, so a capture can remain in POLLY even when Camera Roll export is off.

Restore a subscription

Open the POLLY paywall and choose Restore. Use the same Apple Account that originally purchased the subscription. Apple manages billing and cancellation in Settings → Apple Account → Subscriptions.

Before reporting a problem

• Update POLLY and iOS to the latest available version.
• Close and reopen POLLY.
• Confirm the relevant permission in iOS Settings.
• Keep POLLY installed while troubleshooting so local media remains available.

Subscription terms

Payment is charged to your Apple Account after confirmation. Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period. You can manage or cancel in Apple Account subscription settings.